DRF customer self-service portal
Published: 03.05.2024 12:00
DP
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DRF customer self-service portal
Python
A Django REST Framework API powering a self-service portal where B2B customers manage their accounts, invoices and API keys.
Cut support tickets by 60% within two months of launch.
Problem
Customer requests were handled manually by the support team, creating bottlenecks and delays.
Solution
Built versioned REST endpoints with DRF, JWT authentication and a PostgreSQL-backed audit log for every sensitive action.